Which term describes the transfer of information (and authority) during transitions in care, including opportunities to ask questions, clarify, and confirm?

• A. Hand-off communication
• B. Change of shift report
• C. Telephone report
• D. Grievance procedure

Answer: (A)

Hand-off communication is the transfer of information and authority for patient care from one clinician to another during transitions. It involves conveying the patient’s current condition, the plan of care, recent changes, and any pending tasks, while also creating an opportunity for the receiving caregiver to ask questions, seek clarification, and confirm understanding. This practice is essential for continuity of care and patient safety, especially during shift changes, unit transfers, or any handoff between teams. Using structured formats like SBAR helps ensure all critical details are covered. Related activities like a change-of-shift report or a telephone report are methods or moments of handoffs, while a grievance procedure is not part of transferring care information.